Cloud Resume Challenge
A project that incorporates many of the skills used by real Cloud and DevOps engineers in their daily work. More information at the Cloud Resume Challenge website.
A project that incorporates many of the skills used by real Cloud and DevOps engineers in their daily work. More information at the Cloud Resume Challenge website.
Palm Bay, Florida • +1(321)387-2446 • jmcarvalho05@hotmail.com
LinkedIn Profile
- Customized and deployed Windows and Linux systems tailored to each customer's specific needs, ensuring peak performance and satisfaction.
- Performed comprehensive security monitoring using OpenVAS and Nessus as a key member of the Incident Rapid Response Team.
- Executed thorough patch management across hundreds of systems, achieving compliance with GDPR, PCI DSS, and HIPAA standards.
- Delivered extensive support to developers and DBAs, and managed diverse customer environments across both Windows and Linux platforms.
- Documented troubleshooting procedures, reducing issue resolution times by 30% and equipping support staff with valuable knowledge and skills.
- Configured and administered networks for both Linux and Windows systems, ensuring seamless connectivity and robust security measures.
- Assisted the configuration and troubleshooting of Multi-Factor Authentication (MFA) and Virtual Private Networks (VPNs), enhancing security protocols and ensuring reliable remote access.
- Deployed and managed hundreds of both dedicated and cloud-based pfSense and OpnSense firewalls, improving standard procedures thus reducing turnaround time by 30%.
- Experienced in setting up and tuning MS SQL, PostgreSQL, and MySQL servers. Responsible for troubleshooting issues such as high availability, resource exhaustion, and more.
- Delivered top-tier customer service via phone and email, troubleshooting and escalating inquiries, significantly improving customer retention.
- Performed troubleshooting on Windows and Linux systems for both dedicated and virtualized environments.
- Reduced ticket resolution time by 20% by streamlining processes using Jenkins, documentation, and automation.
- Contributed to application testing and deployment projects, including firewalls, VMs, Docker containers, and SIEM servers.
- Managed email accounts, remote access services, and secure web environments.
- Provided remote support to 1,200+ users with over 90% efficiency using Sysadmin commands.
- Compiled and presented reports to the management team, leading to IT department upgrades.
- Supervised remote security patch installations on 400+ machines within five weeks of employment.
- Managed a team of 4 law clerks and 2 interns, drafting decisions, memos, and sentences for a state judge (2019-2022).
- Delegated and structured tasks to improve communication and workflow, boosting output by 40% (720 monthly rulings).
- Conducted 100+ research projects reducing case backlog by 35% and expanding the branch's judicial database.
- Led the Center for Conflict Resolution, achieving a 90% settlement rate and reducing active lawsuits by 20%.
- Faculdades Integradas de Itapetininga – Juris Doctor Degree
- CompTIA A+ – October 2022
- CompTIA Security+ – August 2023
- Microsoft SC-900 – February 2024
- Microsoft AZ-500 – Currently Preparing for Exam
- Technical Skills: Troubleshooting, Python, SQL Server, Linux/Windows Development
- Specializations: Cloud Computing, Cybersecurity, Systems Administration, Virtualization
- This version was developed for training purposes. Alternate Page for Cloud Resume