Cloud Resume Challenge

Atlantic.Net | System Administrator
09/2023 – Present

- Customized and deployed Windows and Linux systems tailored to each customer's specific needs, ensuring peak performance and satisfaction.

- Performed comprehensive security monitoring using OpenVAS and Nessus as a key member of the Incident Rapid Response Team.

- Executed thorough patch management across hundreds of systems, achieving compliance with GDPR, PCI DSS, and HIPAA standards.

- Delivered extensive support to developers and DBAs, and managed diverse customer environments across both Windows and Linux platforms.

- Documented troubleshooting procedures, reducing issue resolution times by 30% and equipping support staff with valuable knowledge and skills.

- Provided support to web developers and database administrators (DBAs), managing mixed OS customer environments.

- Configured and administered networks for both Linux and Windows systems, ensuring seamless connectivity and robust security measures.

- Assisted the configuration and troubleshooting of Multi-Factor Authentication (MFA) and Virtual Private Networks (VPNs), enhancing security protocols and ensuring reliable remote access.

- Deployed and managed hundreds of both dedicated and cloud-based pfSense and OpnSense firewalls, improving standard procedures thus reducing turnaround time by 30%.

- Experienced in setting up and tuning MS SQL, PostgreSQL, and MySQL servers. Responsible for troubleshooting issues such as high availability, resource exhaustion, and more.

Atlantic.Net | Help Desk Technician
12/2022 – 09/2023

- Delivered top-tier customer service via phone and email, troubleshooting and escalating inquiries, significantly improving customer retention.

- Performed troubleshooting on Windows and Linux systems for both dedicated and virtualized environments.

- Reduced ticket resolution time by 20% by streamlining processes using Jenkins, documentation, and automation.

- Contributed to application testing and deployment projects, including firewalls, VMs, Docker containers, and SIEM servers.

- Managed email accounts, remote access services, and secure web environments.

- Provided remote support to 1,200+ users with over 90% efficiency using Sysadmin commands.

- Compiled and presented reports to the management team, leading to IT department upgrades.

- Supervised remote security patch installations on 400+ machines within five weeks of employment.

Sao Paulo State – Judiciary, Brazil | Law Clerk Supervisor
11/2013 – 07/2022

- Managed a team of 4 law clerks and 2 interns, drafting decisions, memos, and sentences for a state judge (2019-2022).

- Delegated and structured tasks to improve communication and workflow, boosting output by 40% (720 monthly rulings).

- Conducted 100+ research projects reducing case backlog by 35% and expanding the branch's judicial database.

- Led the Center for Conflict Resolution, achieving a 90% settlement rate and reducing active lawsuits by 20%.

Additional Roles

- Help Desk Technician at Anglo High School (2010 – 2013).

- Help Desk Assistant at State of South Carolina (2006 – 2009).

- Purchasing Specialist at US Navy (2001 – 2006).

Education

Faculdades Integradas de Itapetininga – Juris Doctor Degree

Certifications

CompTIA A+ – October 2022

CompTIA Security+ – August 2023

Microsoft SC-900 – February 2024

Microsoft AZ-500 – Currently Preparing for Exam

Skills

Technical Skills: Troubleshooting, Python, SQL Server, Linux/Windows Development

Specializations: Cloud Computing, Cybersecurity, Systems Administration, Virtualization

Boring Versions

Below is the downloadable versions of my resume